APLIGO can provide your customers with three methods for requesting an RMA:

• WEB Request – You may request RMAs using our on-line RMA Request Form. A Customer Support representative will respond within 4 – 8 business hours of receipt of the request. During peak hours response times may be longer. This can either be done by logging in to APLIGO’s RMA website or, upon request, we customize our RMA front-end matching your CI enabling you to offer your customers this service on your own website with your look and feel.
• Fax Request -- A Customer Support representative will respond within 4 - 8 business hours of receiving your request. Requests are sent to our service fax number. During peak hours response times may be longer.
• Phone Request -- A Customer Support representative will issue RMAs via phone.

Our hours of operation are from 9h am to 18h pm Monday through Friday. Night and holiday messaging are also available. If you leave a message you will receive a return call before noon the following business day.

In order to process a warranty request expeditiously, we require the following information:

• Company Name & Address
• Contact Name, Phone & Fax Number
• Model, Part & Serial Number of Units in Need of Repair
• Problem Description
• Copy of the original dated, machine printed POP (proof of purchase) indicating the serial number of the unit purchased (in some cases)

Note: RMA numbers are valid for ninety days from date of issuance.

The customer needs to post the assigned RMA number on the outside of each box and ship your unit to the address of our service center (freight paid insured).

During the repair our technicians will use new and or refurbished parts to facilitate the repair. After our turnaround of 2 - 5 working days, APLIGO will ship the unit back to your customer freight paid insured.