The DOA policy is a program usually provided to end-users by our resellers and distributors. This policy is based on their terms to their customers. Normally, this is a 30-day policy through our resellers and distributors. This policy is 30 days from date of purchase.

For product that is DOA please contact your reseller. In cases where a reseller has gone out of business or a reseller cannot or will not support the customer, we will do our best to help on a case by case basis.