We cover all issues of RMA management. In case of a warranty claim, your customers contact us directly – either by fax or online thru our website. Thru our tracking system, we identify the device, issue a RMA number, your customer returns the defective appliance and we – upon receipt of the device at our service center - repair (and refurbish) the device and then either ship it directly back to him or put the device on the pre-exchange stock. If pre-exchange service was ordered with the system we normally ship a refurbished replacement system on the same day of RMA receipt.. Everything is tracked, traced and automatically without a need for you to get involved.

The RMA process will occur after the 30 days DOA replacement period. This means that customers will NOT get a straight replacement of the item, but have to go through the RMA process. APLIGO will not be responsible for any damage caused during shipping and transportation.

Different options like standard, premium and NBD (next business day pre-exchange) are available for most E uropean countries. These options are:

• RMA within Warranty
• RMA Out of Warranty
• (Pre-)Exchange/Replacement Policy
• DOA Policy